At Udhayam Enterprises, we strive to provide efficient and timely delivery of all orders placed through our website. This policy outlines our shipping and return procedures.
Shipping Policy
- Processing Time: Orders are processed within 2-3 business days. During peak times or holidays, processing may take slightly longer.
- Shipping Charges: Shipping charges will vary based on location and order size. Charges will be calculated and displayed at checkout.
- Delivery Time: Once shipped, orders within India typically arrive within 5-7 business days. International shipping times vary based on the destination.
Order Tracking
After your order is shipped, a tracking number will be emailed to you, allowing you to monitor the shipment’s progress.
Return Policy
If you are not satisfied with your purchase, you may be eligible for a return, provided the following conditions are met:
- Return Window: You have 14 days from the date of delivery to initiate a return.
- Condition: Products must be unused, in original packaging, and in the same condition as received.
Return Process
To initiate a return, please contact us at returns@udhayamenterprises.com. Once we receive and inspect the returned product, we will process the refund to your original payment method within 7 days from the initiation, minus any applicable restocking fees.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with a photo of the item. We will arrange for a replacement or refund at no additional cost.
Contact Us
For questions regarding shipping or returns, please contact us at support@udhayamenterprises.com.